How we handle personal information

What we collect and why

• Enquiries and customers. Name, business, contact details and the content of your correspondence, so we can respond, quote, deliver and support the work, and invoice for it.
• Charter Agent candidates. Contact details, resume, ABN or entity identifiers and commercial background, used only to assess suitability for the programme, communicate about recruitment milestones and, if you proceed, prepare the schedule to the Charter Agent Agreement. Candidate records are retained for 12 months and then deleted unless you have been onboarded.
• XTen.Register listings. directory.xten.au and people.xten.au index public Australian business and professional registration data (ABR, ASIC and statutory practitioner registers). Personal email addresses on people.xten.au are masked. You can request a takedown or opt-out from any profile page.
• Marketing. Where we contact a business about XTen products, every message carries an unsubscribe link and unsubscribing suppresses that address across every XTen channel, including our AI agent.

Automated agents

XTen's phone line, inboxes and website chat are answered first by an AI agent. It always identifies itself as an AI, records the conversation for quality and audit purposes, and passes anything it can't resolve to a person.

Disclosure

We do not sell or license personal information. We disclose it only where the law requires, or to service providers (hosting, payments, email) bound by confidentiality who process it on our behalf.

XTen.Hosting

If you purchase XTen.Hosting, we provision your service on infrastructure operated by LiquidNet Ltd (incorporated in the United Kingdom, trading as ResellersPanel). Your website files and hosted data are stored in the data centre selected on your order (Sydney, Australia by default), and systems holding hosted data may be accessed for technical operations, maintenance, and security by supplier personnel located in the United Kingdom, the European Union (including Bulgaria), and the United States. When creating your hosting container, XTen supplies the provider with a technical account identifier and an XTen-managed alias email address rather than your personal contact or billing details, which remain with XTen in Australia.

We keep your name, billing details, account reference, invoices and support tickets for as long as the law requires and as needed to support you.

Access, correction and complaints

Email privacy@xten.au to access, correct or delete your information, or to raise a complaint. We respond within 30 days. If you're not satisfied you may contact the Office of the Australian Information Commissioner.

Last updated 1 November 2026.